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Fliweel.tech established in 2022 by Founder & CEO Andy Paul, brings to the table over 12 years of extensive experience in data science, consulting, and product management. Andy’s career spans major global cities like London and San Francisco, where he has tackled complex challenges in data analytics and technology for Fortune 500 companies and rapidly expanding startups.
Our streamlined process is designed to enhance business operations swiftly and effectively, reflecting our commitment to innovation and excellence in the field of AI and automation.
Reach out today to unleash the full potential of AI and automation in your organisation.
Invoice processing carried many challenges, including the disparate formats in which vendors submit the invoices: paper copy, email, fax, PDF, MS Word Doc, etc. This forced our finance analysts to manually transfer the data from various sources into the our main financial database system, therefore making it a time consuming and error-prone task. Fliweel set up a process to automatically process invoices upon receipt, whether they arrive electronically or in paper formats (using OCR). The software can automate the data input, error reconciliation, and process certain decision-making required throughout the invoice processing, minimising the need for an employee. The overall process is now performed end-to-end from receipt to payment in minutes instead of almost an hour.
Many of our customer requests were handled by a call centre. Often, common customer queries and solutions would be provided to agents via a dashboard. Fliweel was able to implement an advanced chatbot to consolidate all common support responses into a workflow to handle repetitive support enquiries. If the chatbot solution was not adequate for the customer, information about a customer on a single screen would be sent to the next agent to handle more complex requests. This reduced volumes by a fifth as well as average handling time by 30%.
