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Explore the transformative power of AI Agents to automate, assist, and enhance your business operations.
Boost your business with our AI agents, combining top technology and tailored services for a competitive edge in a smart-agent-driven future.
Persona: "Support Specialist Sam" – Friendly, patient, and knowledgeable about product/service details.
Role: Answers customer queries instantly, manages FAQs, and escalates complex cases to human support when required.
Business Impact: Increases customer satisfaction and retention by providing swift, 24/7 support, reducing workload for human agents.
Persona: "Sales Navigator Nia" – Approachable, persuasive, and skilled in tailoring recommendations based on data.
Role: Engages leads by answering product enquiries, suggesting relevant offerings, and qualifying leads before passing them on.
Business Impact: Enhances lead conversion rates and enables the sales team to focus on closing, saving time on prospecting and qualification tasks.
Persona: "Campaign Catalyst Cora" – Creative, data-driven, and proactive in customising marketing outreach.
Role: Personalises messages based on customer data, manages campaigns, and handles follow-up communications across multiple platforms.
Business Impact: Boosts engagement and return on investment for campaigns by ensuring timely, tailored outreach, maximising brand reach and consistency.
Persona: "HR Helper Hannah" – Empathetic, respectful, and well-versed in company policies and HR processes.
Role: Answers employee queries on policies, supports onboarding with FAQs, and assists with benefits or leave-related enquiries.
Business Impact: Increases HR productivity, enhances employee experience by reducing wait times, and improves support for routine queries.
Persona: "Techie Tim" – Detail-oriented, logical, and skilled in resolving common IT issues.
Role: Provides quick troubleshooting for routine IT issues, helps with password resets, and alerts the IT team to critical problems.
Business Impact: Reduces downtime, improves operational efficiency, and allows IT staff to focus on more complex tasks.
Persona: "Finance Friend Finn" – Accurate, reliable, and knowledgeable about finance policies and basic accounting.
Role: Assists with invoice queries, expense tracking, and reporting, ensuring accurate responses and easing workload for the finance team.
Business Impact: Enhances accuracy in finance operations, reduces processing time, and improves financial transparency for employees.
Persona: "Ops Organiser Olive" – Organised, detail-focused, and proactive in tracking operational workflows.
Role: Manages routine updates, supply chain alerts, and compliance checks, ensuring smooth operational workflows and timely updates.
Business Impact: Improves efficiency in operations, minimises delays, and reduces errors by managing repetitive tasks in real-time.
Accelerate the delivery of essential information to your customers and employees, enhancing communication and efficiency across your organisation
Enhance client interactions and satisfaction with our advanced AI agent solutions
"Before working with Fliweel.tech, our client onboarding process was cumbersome, fraught with data risks, and lacked efficient staff accountability, often leading to missed client calls. Fliweel.tech transformed our approach by implementing Power Automate workflows that integrated Microsoft Forms, SharePoint, Outlook, Teams, and Word. This automation streamlined the entire process—data is now collected automatically, staff are promptly notified, quotes and engagement letters are generated, and calendar invitations are set up without manual intervention. This has not only enhanced our efficiency but also significantly mitigated data risks and improved our client service."
"Managing our annual writing competition with over 3,000 global entrants used to be a logistical nightmare, heavily reliant on manual payment reconciliations and one technical staff member. Fliweel.tech revolutionised our operations by automating the entire data collection and payment process. Their solution seamlessly integrates our website's submission system with upgraded payment gateways, eliminating the need for manual financial reconciliations. Additionally, their no-code web front-end update has democratised our website management, reducing our dependency on specialised technical staff and allowing for quick, easy updates. The impact on our efficiency and staff workload has been transformative." ,
"Partnering with Fliweel.tech has transformed our eCommerce operations at VSB London, a leading luxury accessories brand in Harrods and Selfridges. Their automated workflows improved our inventory management, customer notifications, and order fulfilment, leading to a 25% increase in customer satisfaction and 30% faster order processing. This has significantly boosted our sales and enhanced our brand reputation. Fliweel.tech's expertise in automating complex eCommerce tasks has set a new standard of excellence for our business." - ,
A UK-based e-commerce company managing over 1,500 daily support enquiries across product, order, and return queries.
Challenge
The company’s support team faced ongoing challenges due to high enquiry volumes, which led to:
Solution
To address these issues, the company implemented an AI Support Agent, “Support Specialist Sam,” capable of handling repetitive tasks and escalating more complex enquiries. Key features included:
Implementation Process
Results
